DETOURED PTY LTD PRIVACY POLICY

TLDR: We take your privacy seriously.

Detoured is committed towards full compliance with any and all applicable data protection and privacy laws in South Africa including the Protection of Personal Information Act 4 of 2013 (POPIA).

Our privacy policy explains how we collect and use any data that is collected, processed and is applicable to both detouredmarketing.com and detoured.co.za.

By using this website you have read, understood and agreed to the terms of this policy. This website is owned and operated by Detoured Pty Ltd, a registered company in the Republic of South Africa. Unless otherwise stated, for data protection purposes, Detoured is the controller and processor of any and all data collected on this site.

Our privacy policy applies to all past, present and prospective stakeholders and includes, but is not limited to the following:

Employees
Clients
Visitors
Third Party Service Providers / partners / operators (Third parties)
Subsidiaries and member companies

Detoured reserves the right to update this policy from time to time and we encourage you to review it periodically.

This privacy policy describes how we handle information and associated privacy practices including:

How we collect personal information.
How we process and use personal information.
How we may share personal information.
How we secure personal information.
Stakeholder rights.

WHAT TYPE OF INFORMATION DO WE COLLECT

Contact details such as name, email address, telephone numbers and work locations.
Company details needed for third parties as well as current and prospective customer administration.
Client consumer data for marketing and communication purposes.
Any other relevant personal information to conduct business and to process any general and new business enquiries.

HOW WE HANDLE PERSONAL INFORMATION

We will always undertake to notify any relevant parties and stakeholders about the manner and purpose for which we collect and use their personal information.

We collect, process and use personal information for the following purposes:

Acquiring new clients and maintaining current client relationships.
Ongoing marketing and advertising service delivery.
Where the collection and processing of such information is required by law.
Maintaining records for business and auditing purposes.
For market research purposes.
To evaluate potential candidates for employment opportunities.
To respond to any and all queries submitted to us for business purposes.
For the communication of any relevant information or services to past, present and prospective stakeholders.

The type of personal information we may collect includes, but is not limited to:

First and last name
Email addresses
Company name
Job title
Any business information which is voluntarily disclosed for the purposes of conducting business and providing general services.

Should you wish to withdraw your consent for such information being handled and processed, you may reach out to us at informationofficer.detoured@gmail.com

Detoured will not disclose or use any personal or sensitive information for any other purpose other than that described in this policy without your consent unless required by law.

USE OF COOKIES

Any cookie technology is used for the administration and operation of this website.

CONSENT

Under ordinary circumstances we may receive personal information directly from you when booking in sales and consultation calls or for general onboarding purposes. We may request additional information from you for billing or any other purposes necessary in the ordinary course of business.

Detoured Marketing will require your consent for the collection, use or disclosure of personal information in accordance with the purposes outlined in this privacy policy. We will not withhold products or services if you refuse or withdraw consent.

You are free to modify or withdraw your consent at any time provided that reasonable notice is given to us. Should you wish to withdraw your consent, you may send a query to informationofficer.detoured@gmail.com

Please allow for 30 days for use to action any changes in your communication preferences.

THIRD PARTIES

We may utilise third parties to assist in the delivery of our services. Any third parties shall be required to agree and conform to the necessary privacy practices and controls as required by law as well as our privacy policy.

Example of third parties may include, but are not limited to the following:

Independent contractors selected to support our service delivery.
Auditors
Consultants

Your personal information will not be shared with third parties other than those disclosed in this notice unless your consent is provided.

We may disclose your personal information if:

We are required by law to do so.
We have a public duty to disclose such information.
Disclosure of your information is reasonably necessary to prevent illegal activity.
You have provided your consent for us to do so.

CROSS BORDER TRANSFER OF PERSONAL INFORMATION

We may process personal information in other countries as part of our service delivery, such as processing information from clients that reside and/or conduct business outside of South Africa, in which we shall ensure that all relevant parties agree to the terms of our privacy policy before such information is shared or used.

HOW PERSONAL INFORMATION IS SECURED

We will endeavour to ensure that any personal information is kept confidential and secured by implementing and maintaining reasonable security and orgnisational controls.

YOUR PRIVACY RIGHTS

We acknowledge your rights under the relevant and applicable privacy and related legislation. You have the right to request access to any of your personal information being held by Detoured by contacting us at: informationofficer.detoured@gmail.com

QUERIES AND COMPLAINTS

Should you have any queries, concerns or complaints you can contact our information officer at informationofficer.detoured@gmail.com

INFORMATION REGULATOR

Telephone: 012 406 4818

Fax: 086 500 3351

Email: inforeg@justice.gov.za